Refund Policy

Certainly! Here is a sample refund policy content for an online shop:

Refund Policy:

At Lua.Mach Branding shop, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the return process as simple as possible.

Refund Eligibility:

  • To be eligible for a refund, the item must be unused and in the same condition that you received it.
  • The return must be initiated within 07 days of receiving the product.
  • Original proof of purchase or order number is required for all returns.

Refund Process:

  1. Contact our customer service team at [info@buckwheatlife.com] to request a return authorization.
  2. Once your return is approved, carefully package the item and ship it back to us.
  3. Upon receiving the return, our team will inspect the item to verify its condition.
  4. If the return is approved, we will initiate a refund to your original method of payment within 07 days.

Non-Refundable Items:

  • Personalized or customized items.
  • Gift cards or downloadable software products.
  • Perishable goods.
  • Items damaged or missing parts not due to our error.

Damaged or Defective Products:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

Note: Shipping costs are non-refundable unless the return is due to our error.

For any further questions or concerns regarding our refund policy, feel free to reach out to our customer service team. Your satisfaction is our top priority.

Lua.Mach Branding reserves the right to amend this refund policy at any time without prior notice.

We hope this helps to outline a clear and fair refund policy for your online shop!